Hyonix - Notice history

All systems operational

Operational

Hyonix Panel - Operational

Hyonix Backend - Operational

Hyonix API - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Notice history

Oct 2023

California (LAX1) Network Outage
  • Resolved
    Resolved

    At around 7:35 AM (UTC), our internet provider updated their router with a faulty routing policy. This caused their entire network to become inaccessible, which as a result, made our connections go down as well.

    The changes have been reverted within 2 minutes, however it takes time to be propagated globally.

    After 8 minutes, everything has been back up online as the network routes are restored globally.

    If you are still having issues, please let us know via ticket.

Sep 2023

Hyonix Panel Maintenance
  • Update
    September 29, 2023 at 9:03 AM
    Completed
    September 29, 2023 at 9:03 AM

    Maintenance has completed successfully.

  • Completed
    September 27, 2023 at 11:31 AM
    Completed
    September 27, 2023 at 11:31 AM

    Maintenance has completed successfully.

  • In progress
    September 27, 2023 at 8:53 AM
    In progress
    September 27, 2023 at 8:53 AM

    Maintenance is now in progress

  • Planned
    September 27, 2023 at 8:53 AM
    Planned
    September 27, 2023 at 8:53 AM

    Our team is currently performing an upgrade of our panel.

    The maintenance is estimated to be done in 4 hours. This is solely a software upgrade and does not affect your server with us.

    If you have any questions, please email us at hello@hyonix.com.

Hyonix Panel Maintenance
  • Completed
    September 22, 2023 at 12:34 PM
    Completed
    September 22, 2023 at 12:34 PM

    Maintenance has completed successfully.

  • In progress
    September 22, 2023 at 8:00 AM
    In progress
    September 22, 2023 at 8:00 AM

    Maintenance is now in progress

  • Planned
    September 22, 2023 at 8:00 AM
    Planned
    September 22, 2023 at 8:00 AM

    Our team is currently performing an upgrade of our panel.

    The maintenance is estimated to be done in 4 hours. This is solely a software upgrade and does not affect your server with us.

    If you have any questions, please email us at hello@hyonix.com.

Aug 2023

Hyonix Panel Update
  • Completed
    August 28, 2023 at 10:32 AM
    Completed
    August 28, 2023 at 10:32 AM

    Our team has successfully updated our panel and backend!

    Users can now access Hyonix Panel normally.

    If you face any unexpected issues or have any feedbacks, please le tus know via ticket!

  • In progress
    August 28, 2023 at 9:20 AM
    In progress
    August 28, 2023 at 9:20 AM

    Maintenance is now in progress

  • Planned
    August 28, 2023 at 9:20 AM
    Planned
    August 28, 2023 at 9:20 AM

    Our team is currently updating Hyonix Panel and Backend. We expects the update to be completed within 2 hours.

    If you have any emergency query, please email us at hello@hyonix.com

    Thank you for your patience and understanding.

Brief Network Disruption in IAD1/2, LAX1, NYC1, AMS1
  • Resolved
    Resolved

    We have received a notification from our upstream provider, GSL Network, regarding a temporary interruption in the network. This disruption primarily affected outbound traffic and lasted for approximately 6 minutes around 9:00AM UTC.

    During this timeframe, your server is still reachable but might not be able to connect to other services.

    The network was then re-routed and everything has been back up and running.

    Our upstream notification for reference: https://www.gslstatus.com/incidents/6rv7rz3mfqc5

    If you are still seeing issues, please open a ticket so we can check it out for you!

    Our apologies for any inconvenience caused - Thank you for understanding!

Network interruption in Virginia (IAD2)
  • Resolved
    Resolved

    We've discovered that this was caused by a small BGP error, the error has now now been removed/fixed.

  • Investigating
    Investigating

    Around 2:05AM, there was a small outage on our second core in IAD2 for 1 minute. The issue is currently unknown. We will continue to update as we learn more of the situation. IAD2 network is still online using our redundant link to GSL.

Aug 2023 to Oct 2023

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