Hyonix - Status Page

Experiencing partially degraded performance

Ticket Responses Not Being Imported Through Email
  • Identified
    Identified

    Our team has identified an issue that caused ticket responses via emails not being imported properly. The root cause is due to Google disabling password authentication method: https://workspaceupdates.googleblog.com/2023/09/winding-down-google-sync-and-less-secure-apps-support.html

    Our team has checked and confirm that we have not received any notification about this change on our account with Google Workspace. This is why we have been unaware of this change and did not switch authentication method accordingly. We only came to aware of this issue due to recent reports from clients. Our backend platform (WHMCS) also did not handle the error or report this error to our logs so we were unable to detect it.

    At this time, we have begun to process old ticket replies and will notify affected customers of this issue, and follow up with customers questions that have not been answered. All ticket response through our platform was not impacted.

    It is estimated that the current queue to be fully processed within 2 days. Our team will post updates as we progresses.

    We sincerely apologizes for any inconvenience caused by this issue. Our development team has started to look into how to catch this error so we don't have the same issue in the future.

Degraded performance

Hyonix Panel - Degraded performance

Hyonix Backend - Degraded performance

Hyonix API - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC2) - Operational

Miami, Florida (MIA1) - Operational

London, United Kingdom (LON1) - Operational

Amsterdam, Netherlands (AMS2) - Operational

Hong Kong, Hong Kong (HKG1) - Operational

Tokyo, Japan (TYO1) - Operational

Sydney, Australia (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

New York, New York (NYC2) - Operational

Miami, Florida (MIA1) - Operational

London, United Kingdom (LON1) - Operational

London, United Kingdom (LON-THN) - Operational

Slough, United Kingdom (LON5) - Operational

Amsterdam, Netherlands (AMS2) - Operational

Amsterdam, Netherlands (AMS-NIKHEF) - Operational

Hong Kong, Hong Kong (HKG1) - Operational

Tokyo, Japan (TYO1) - Operational

Sydney, Australia (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

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