Hyonix - Notice history

We just resolved the issue!

Our technician has been able to fix the issue and brought the services back up!

We will be monitoring to see if the issue continues.

All other services (including servers) are operational during this time - only our website was affected.

Thank you for your patience and understanding!

All servers have been migrated, the issue has been resolved.

Our technician was able to check the node and found out the OOB (Idrac) and RAM component had failed. We've replaced the RAM and brought the node online.

In order to make sure the issue won't affect our customers in the future, we've scheduled a quick migration of all servers on this node and will be completed in ~3 hours. Updates will be followed once we have made progress!

All servers are currently online, we will add an update on when the migration started.

Servers on the following nodes: VA-372 and VA-376 have been migrated to a brand new nodes.

Our staffs have taken down VA-372 and VA-376 for internal troubleshooting.

All affected clients will be updated with compensation very shortly!

Thank you for your patience and understanding on this issue.

We are currently migrating all servers over new nodes. All servers will be powered down during this time.

Estimated time is ~30-45 minutes.

Our technician has arrived on-site, and we are working to replace hardware. We've tested with a new NVMe but the issues seems to be existed still.

In order to make sure everything will run smoothly and minimize the downtime, we will perform a complete migration to the new nodes.

The current estimated time is ~1.5 hours as we need to rack up new servers at our datacenter and set it up.

Thank you for your patience and understanding.

Our technicians have been made aware of a hardware issue on node: VA-372 and VA-376 that causes your server to randomly crashed and shut down.

We are currently investigating this incident and have dispatched on-site staff to check on these 2 nodes. Updates will be posted as soon as we hear back from the team.

Our apologies for any inconvenience caused. Thank you for your patience and understanding!